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Services / Expert teams as a service

IT outsourcing for 3rd-level support Outsource know-how, not servers.

Modern outsourcing means outsourcing know-how, not servers. Your servers are hosted by hyperscalers and specialised providers anyway and must be migratable at any time; with employees, that is not so simple. Our model for the IT operations of the future: a well-established team of generalists works on site and knows your organisation. The expert teams for the 3rd level are brought in externally. In messaging we already work this way and take over the entire 3rd level for Exchange, gateways and mail flow.

  • 3rd-level support
  • Team outsourcing
  • Messaging
  • Operating model
  • Escalations
  • Project peaks
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Why the model works

01 Deep know-how at any time Specialists who work on their topic every day in several environments are available immediately for incidents, changes and projects.
02 No full-time hire needed You don't have to hire an expert whose speciality you only need for part of the year.
03 You benefit from experience with other clients Our specialists solve the same tasks continuously in different environments. What has proven itself with other clients goes straight into your project. In-house, this experience is hard to build: large projects are rare, and afterwards the expert moves on to other topics.
04 Systems remain migratable Your platforms run at Microsoft, with hyperscalers or in your own data centre and can be migrated at any time. Only the specialist knowledge is outsourced, not the operation of the systems.
05 Clear interface Your team handles the 1st and 2nd level, we handle the 3rd level. Escalation paths, response times and documentation are agreed.

How we set it up

  1. 01 Scope Which systems, which tasks, which response times.
  2. 02 Takeover Document the existing setup, set up access and escalation paths.
  3. 03 Operation 3rd level for incidents, changes and projects, with reporting.
  4. 04 Development Regular reviews and recommendations for the platform.

Example: messaging

Exchange, Exchange Online, encryption gateways, HIN and mail flow are a typical expert topic: rare in day-to-day operations, critical in an incident. Here we already take over the entire 3rd level, while the internal team runs daily operations.

Services in this field

Messaging freelancer Per project or part-time: Exchange and gateway expertise embedded in your team.

Reference projects

Enterprise clients ≈ 50,000 end users Messaging service portfolio of an IT service provider Public administration and emergency services 30,000+ users Highly available messaging platform for the public sector Health insurer 4,500+ users Simplified mail routing: four Edge Transport servers replaced

Planning something in Expert teams as a service?

In a first conversation, we'll look at where you stand, the risks and the most sensible next step.

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Other fields of consulting

01Strategy & Architecture03Governance, Data Protection & Compliance04Identity & Security05AI & Automation06M&A, Carve-out & Consolidation07Microsoft 365 & Modern Workplace08Messaging & Email Security